Support when life becomes difficult

“...anyone could be in a situation that is out of their control. Like losing a job, no one can predict the future.”
— Former Cefnogi Visitor

People come to Cefnogi for many different reasons. Often it’s not one single issue, but a combination of pressures that build over time.

This might include:

  • Rising living costs and debt

  • Sudden changes in circumstances such as job loss or illness

  • Housing instability

  • Isolation and lack of support networks

  • Difficulty navigating services or knowing where to turn

For many, it’s about reaching a point where everyday life has become overwhelming and not being able to cope with all that’s needed.

We help for as long as it takes. Working with people at their pace, to understand their situation, and moving forward to the future they want.

  • "Without [Cefnogi] we would not have eaten"

  • "[Cefnogi] reduced the stress of buying food & paying bills. Whereas before I couldn't afford both which was a nightmare."

  • "It's reminded me how much people care."

  • "The information and support that was available was amazing. Everyone was so supportive helpful and friendly they helped me through a very difficult time."

  • "It's greatly helped me in my time of need. Without it honestly I don't know what would have happened."

  • "Knowing that they are there to help and give [support] has calmed my anxiety somewhat. Also knowing that I won't starve while paying bills to keep my head above water is so helpful. I can't put it into words."

  • "You are so discrete, it takes a lot for people to ask for help. You are stars."

  • "All of you at [Cefnogi] helped me when I needed it most. You do a very good job in helping people in most need for which you should be commended."

  • “My son and I were very grateful for all your help and things are getting a little bit better day by day. Thank you for all your help.”

  • "It has been a lifeline for me at a vulnerable time in my life."

We’ve helped local people access over £980,000

Since August 2022 we’ve helped more than 1200 households with financial gains (income maximisation and/or expenditure reduction) in all areas of life.Alongside this making over 5800 connections for non-financial support locally.

Learn More
Learn More

Looking ahead

We are continuing to develop our work in response to the growing and changing needs within our community by listening to the voices of those in need. We want everything we do to be shaped by those we support. From focus groups to feedback forms we’re always appreciative to learn and adjust what we’re doing to reflect the current needs of the community.

As part of our on-going growth we’re taking our Help Centre into more rural locations throughout the county where often digital exclusion and in-person services withdrawal is felt most acutely.

In direct response to the Community’s voice, a major part of our future vision is the development of a dedicated space for Cefnogi. A bespoke Help Centre in the heart of the town, which would allow us to support more people effectively and increase opportunities for collaboration with specialist organisations.

Our aim is simple - to continue improving the support we offer, and to ensure that no one in our community faces difficult times alone.

Read Our Building Blog
Read Our Building Blog
Modern two-storey community building with dark metal exterior and large windows. Sign reads “Cefnogi – In the community for the community.” People walk by; car parked under a partly cloudy sky.

A digital render of our bespoke Help Centre. Construction due to start Summer 2026

Get in touch

Whether you need support with a particular issue, are interested in volunteering or it’s about something else entirely, use this form and one of the team will be in touch as soon as possible.